At Cupid’s Hamper, your safety, hygiene, and satisfaction are our top priorities. Due to the intimate nature of the products we sell—including but not limited to adult toys, sex toys, underwear, and other intimate goods—all sales are FINAL.

No Returns or Refunds

For hygiene and safety reasons, we do not accept returns, refunds, or exchanges, regardless of whether the product’s packaging has been opened or not. This policy is in strict accordance with U.S. health and safety regulations, which prohibit the resale of intimate items once they have been opened or used.

We are committed to ensuring all our customers receive brand-new, unused products. This policy helps maintain our high standards of safety and quality.

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Product Satisfaction

We’re sorry to hear if you aren’t satisfied with your product. All of our items are mindfully created to elevate pleasure for all bodies. We understand that every body is different, and it can take time to adjust to new sensations. However, due to the personal and intimate nature of our items, dissatisfaction does not qualify for a return or refund.

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Exceptions – Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt so we can help resolve the issue.

To be eligible for a replacement or store credit, you must:

• Contact us at [email protected]
• Provide the following details:
  • Order number
  • Item name or SKU
  • Description of the issue, including any troubleshooting steps you’ve taken
  • Clear photos or videos of the defect/damage
• Ensure the product is unopened, unused, and in its original packaging

We reserve the right to request return of the defective item for inspection before issuing a replacement. Shipping charges are non-refundable.

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By making a purchase, you acknowledge and agree to the terms of this policy. We’re always here to help—please don’t hesitate to reach out with any concerns.

Contact us: [email protected]