FAQs

What do we mean when we refer to “body safe?”

When we say, “body safe,” what we mean is that: the ingredients in our product range (including the materials used) are safe for your body. In truth, the sex toy industry isn’t fully regulated, so some toys may cause infection and may deteriorate in the body or degrade over time. Sex toy safety is exceptionally important. We pride ourselves on being safe and reputable.

Is shipping discreet?

All orders are shipped in plain mailers or boxes. Return labels are nondescript and usually say “Returns Department.” All packing slips are generic and do not mention any company information or pricing. You can be confident that your orders will be shipped discreetly!

My order is taking longer than usual to arrive. What should I do?

Once a package has been shipped, it is in the hands of the carrier and out of our control. If your order has not arrived within your selected delivery time frame, please email us ([email protected]) and we can investigate further with the shipping carrier.

Please note that sometimes (especially during the busy holiday season or during severe weather events), the shipping carriers may take longer than usual to deliver, or skip scans along the way. Sometimes packages do not scan until they arrive in their destination city.

What shows up on my credit card statement?

The name “Cupidshamper” will never appear on your credit card statement. We are listed as “CC Shop” instead.

What material are your products made of?

All of our vibrators are made of medical-grade silicone. We do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.

Is my credit card information secure in online purchases?

Yes, Cupidshamper makes every effort to ensure that our customers are protected when making online purchases. All credit card and personal information is encrypted using Secure Sockets Layer (SSL) before being sent over the Internet. This means that all information you provide us online is encrypted and completely confidential. Additionally, once we receive the credit card bank authorization, your encrypted information is released to the bank and does not remain on our system.

When will my order arrive?

Most orders using standard delivery will arrive within 3-7 business days after the order is placed.

Do you have store where i can visit?

Sorry we don’t have an offline store, we are an completely online business.

How will my order be shipped?

We use: UPS for US orders and the US Postal Service for PO Box, APO and international orders.

Who should I contact if I have questions about my order?

Please send us an email with your question(s) to customer service at [email protected]